Refund & Return Policy
Return & Refund Policy
Last updated: August 24, 2026
At Luneqi, we want you to be happy with your purchase. If you are not completely satisfied with an item, please contact our support team and we will do our best to assist you in accordance with this Return & Refund Policy and applicable consumer protection laws.
Nothing in this policy is intended to limit or exclude any rights you may have under applicable law.
Order Cancellation
If you wish to cancel or modify an order, please contact us at support@luneqi.com as soon as possible.
Cancellation requests should be submitted within 24 hours of placing your order. After this period, your order may have already entered processing or fulfillment, and we may be unable to cancel it.
If your cancellation request is successfully processed, we will issue the applicable refund within 7 business days. Depending on your payment provider, additional time may be required for the refund to appear in your account.
If an order has already been shipped, it may no longer be possible to cancel it. In this case, please contact us regarding the available return options.
30-Day Money-Back Guarantee
At Luneqi, we want you to feel confident when shopping with us.
For eligible products, we offer a 30-Day Money-Back Guarantee. If you are not satisfied with your purchase, you may contact us within 30 days of the delivery date to request a return.
Unlike products that require a specific usage period, Luneqi is a general store offering a variety of products. Therefore, there is no mandatory 14-day usage period before requesting a return.
To be eligible for a return, the item must generally be:
- In its original condition;
- Unused or in a condition consistent with reasonable inspection;
- Returned with its original accessories, where applicable;
- Accompanied by your order information.
Certain products may be excluded from return or refund eligibility due to their nature, hygiene requirements, personalization, or applicable law. Any such exclusions will be communicated where applicable.
Original shipping costs are generally non-refundable, unless otherwise required by applicable law or the item was received damaged, defective, or incorrect.
Customers may be responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item, or applicable law requires otherwise.
How to Request a Return
To request a return, please contact us at:
You may also use the contact form available on our Contact page.
To help us process your request as quickly as possible, please include:
- Your Order Number;
- The name used to place the order;
- The email address used at checkout;
- The reason for the return;
- Photos or other relevant information, if applicable.
Our support team will review your request and provide instructions regarding the return process.
Please do not send products back to the sender address on your package unless instructed by our support team.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method used for the purchase.
Please allow up to 7 business days for us to process an approved refund. Your bank or payment provider may require additional time before the funds appear in your account.
If a refund has been approved but you have not received it after the applicable processing period, please contact your payment provider first. If the issue persists, contact us at support@luneqi.com.
Damaged, Defective, or Incorrect Items
We take care to package our products appropriately for shipping.
If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery at:
Please include:
- Your Order Number;
- A description of the issue;
- Clear photos of the product;
- Photos of the packaging, if the damage appears to have occurred during shipping.
We will review the information and determine the appropriate resolution, which may include a replacement, refund, or other remedy where applicable.
We generally do not accept returns or provide refunds for damage caused by:
- Misuse;
- Improper installation or handling;
- Accidents;
- Unauthorized modifications;
- Normal wear and tear.
This does not affect any mandatory consumer rights that may apply to defective products under applicable law.
Shipping & Delivery Delays
We work with third-party shipping carriers to deliver your orders.
While we make every reasonable effort to ensure timely delivery, shipping times may be affected by circumstances outside our control, including:
- Courier delays;
- Customs processing;
- Weather conditions;
- Transportation disruptions;
- Incorrect or incomplete address information;
- Other unforeseen circumstances.
If tracking information indicates that your package is delayed, please contact the shipping carrier first for the most current delivery information.
If your package appears to be lost or there has been an issue with delivery, please contact us at support@luneqi.com so that we can assist you with the available next steps.
Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you notice that your shipping address is incorrect, please contact us at support@luneqi.com within 24 hours of placing your order.
We will make reasonable efforts to update the address before the order enters fulfillment, but we cannot guarantee that changes will be possible after processing has begun.
If an order has already been shipped to an incorrect address provided by the customer, additional shipping or replacement costs may apply, subject to applicable law and the circumstances of the shipment.
Final Sale & Non-Returnable Items
Certain products may not be eligible for return due to their nature or applicable legal requirements.
Examples may include:
- Personalized or customized products;
- Products that cannot be returned for hygiene or health reasons once opened or used;
- Perishable products;
- Digital products, where applicable;
- Items specifically identified as non-returnable at the time of purchase.
Where applicable, these restrictions will be clearly communicated before purchase.
Changes to This Policy
We reserve the right to update or modify this Return & Refund Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
We encourage customers to review the most recent version of this policy before making a purchase.
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded or waived under applicable law.
Contact Us
If you have any questions regarding returns, refunds, cancellations, or your order, please contact us:
Luneqi
Email: support@luneqi.com
We’re here to help.