Shipping Policy
Shipping Policy
Last updated: August 24, 2026
At Luneqi, we are proud to offer FREE shipping on all orders.
We work with trusted shipping carriers and fulfillment partners to get your order to you as quickly as possible.
Order Processing Times
Please allow 1–3 business days for your order to be processed and prepared for shipment after it is placed.
An order is considered shipped once it has been handed over to the shipping carrier and is in transit to the delivery address provided at checkout.
During peak periods, holidays, promotional events, or periods of unusually high order volume, processing times may take up to 7 business days.
Once your order has shipped, you will receive tracking information when available.
Estimated Shipping Times
Estimated delivery times refer to the transit period after your order has been shipped.
Delivery times may vary depending on your destination, shipping carrier, customs processing, weather conditions, and other factors outside our control.
As a general estimate:
| 🌎 Destination | Estimated Delivery Time |
|---|---|
| 🇺🇸 United States | 7–15 business days |
| 🇨🇦 Canada | 8–18 business days |
| 🇬🇧 United Kingdom | 7–15 business days |
| 🇪🇺 European Union | 7–15 business days |
| 🌍 Rest of World | 10–20 business days |
Please note that these are estimated delivery times and not guaranteed delivery dates.
During peak periods and holidays, shipping carriers may experience delays in transit or tracking updates.
For international orders, customs clearance or other import procedures may also cause unexpected delays. These circumstances may extend the overall delivery time beyond the estimates provided above.
Order Changes & Accurate Shipping Details
Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.
Incorrect or incomplete shipping information may result in:
- Delayed processing;
- Failed delivery attempts;
- Additional shipping charges;
- Order cancellation.
If our system identifies a potential issue with your shipping address, our customer support team may contact you at the email address provided with your order to verify the information.
If you notice an error in your shipping information, please contact us at:
within 24 hours of placing your order.
We will make reasonable efforts to accommodate address changes, but we cannot guarantee that changes will be possible once your order has entered processing or fulfillment.
Delayed Delivery
At Luneqi, we understand that receiving your order on time is important, and we do our best to process and ship orders as quickly as possible.
However, delivery delays may occasionally occur due to circumstances outside our control, including:
- Courier delays;
- Severe weather;
- Transportation disruptions;
- Customs processing;
- High shipping volumes;
- Public holidays;
- Address verification issues;
- Product availability;
- Other unforeseen circumstances.
If your order is delayed, we will do our best to assist you and provide any available tracking information.
Please note that estimated delivery dates are not guaranteed, and Luneqi cannot be held responsible for delays caused by circumstances outside our reasonable control.
If your tracking information has not updated for an extended period or your package appears to be significantly delayed, please contact us at:
and we will do our best to assist you.
Lost or Stolen Packages
Once an order has been shipped, it is transported by a third-party shipping carrier.
If your package appears to be lost, significantly delayed, or marked as delivered but you cannot locate it, please contact us at:
We will review the available tracking information and assist you with the next steps where possible.
If your tracking information shows that the package was delivered, we recommend checking:
- Your front door or mailbox;
- Around your property;
- With household members;
- With neighbors;
- Any designated safe delivery location;
- Directly with the shipping carrier.
If the package cannot be located, you may also need to contact the carrier directly and request an investigation or delivery claim.
For packages confirmed as lost in transit, Luneqi may, depending on the circumstances and applicable law, offer a replacement or other appropriate resolution.
For packages confirmed as delivered to the correct address, Luneqi may not be able to provide a replacement or refund for theft after delivery. However, we will make reasonable efforts to assist you in resolving the issue with the carrier.
Nothing in this policy limits any consumer rights that may apply under applicable law.
Customs, Duties & Import Fees
For international orders, customs authorities may impose duties, taxes, or other import charges depending on the destination country.
Where applicable, these charges may be the responsibility of the customer.
Customs processing times vary by country and are outside of Luneqi's control.
If your order is held by customs, please contact the relevant customs authority or shipping carrier for additional information.
Shipping Restrictions
Certain products may be subject to shipping restrictions depending on the destination country.
If we are unable to ship an order to your selected destination, we will contact you and, where applicable, provide an available alternative or refund.
Shipping Policy Changes
Luneqi reserves the right to modify or update this Shipping Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
We encourage customers to review the most recent version of this Shipping Policy before making a purchase.
Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be excluded under applicable law.
Contact Us
If you have any questions or concerns regarding shipping or your order, please contact us:
Luneqi
Email: support@luneqi.com
We’re Here to Help.